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PCI Compliance: Is Your Digital Customer Experience Paying the Price? Two-Thirds of CX Professionals Already Harnessing AI Puzzel – New Survey Reveals Top 2025 Contact Centre Trends How to Make Your Brand Appealing to a Skilled Workforce Media Pack Cirrus granted Royal Warrant by His Majesty King Charles III
Unveiled: What are Contact Centres Doing Right Now?
Oct 22, 2024 · Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What Contact Centres are Doing Now” – sponsored by Sabio Group, lifts the lid on what’s really happening in the UK contact centre industry, having been pulled together following conversations with more than 200 contact centre professionals across the country.
Puzzel – New Survey Reveals Top 2025 Contact Centre Trends
3 days ago · New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing contact centre agent burnout. New survey of 1,505 CX leaders across Europe highlights how contact centres are adopting AI, empowering agents, and balancing tech with human empathy to meet rising expectations.
Directory - contact-centres.com
2 days ago · Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and interpreting human interactions, empowering agents as brand guardians with one fully integrated, cloud-based solution.
2024: A Year of Experimentation in the Contact Centre Industry
Jan 17, 2024 · Cloud CCaaS Migrations Will Continue to Slow – But Not Forever. While the cloud has been a buzzword in the contact centre industry for some time, we’re witnessing a slowdown in Cloud Contact Center as a Service (CCaaS) migrations which I think will continue in 2024.
CCMA Rebrands after 30 Years - contact-centres.com
Oct 4, 2024 · The CCMA, formerly known as the Call Centre Management Association, has rebranded as the CCMA Rebrands after 30 Years and has launched a fresh new visual identity at it’s annual UK National Contact Centre Conference in London.
Voice of the Contact Centre Consumer 2024
Jun 7, 2024 · Is your contact centre ready for the challenges brewing in 2024? The CCMA’s comprehensive research, Voice of the Contact Centre Consumer 2024, explores how consumer opinions are evolving alongside technological advancements and how emerging technologies like AI are impacting service satisfaction.
Contact Centre Trends: The Current State of Play
Mar 9, 2022 · It’s the dawn of a new era. Here are the key contact center trends driving change across organizations. When we reflect on key contact centre trends at play, it’s clear that we are seeing the emergence of a decade of great challenge, but also great opportunity.
Dimension Data Global Contact Centre Benchmarking Report
Aug 25, 2016 · The Global Contact Centre Benchmarking Report is continually regarded as the industry's most insightful research report. It contains more than 700 data points on every aspect affecting today's contact centres. Dimension Data are sharing their latest content with the contact centre community worldwide which is available now and provided free of charge via the links below: Top trends infographic ...
News - contact-centres.com
Cirrus, the leading provider of contact centre software, is proud to announce it has been granted a Royal Warrant of Appointment by His Majesty King Charles III. The grants were made to 386 companies previously holding a Royal Warrant of Appointment from Queen Elizabeth II, as well as 7 companies with an established and ongoing trading relationship with HM Queen…