The Tivo box hardly receives any red button sports now (especially on the football), just does not tip into those services. We had the Tivo box +10 years now (the Tivo used to be in the lounge), can I apply to Virgin to replace the Tivo to a V6 box.

Dec 3, 2024 · The box is clearly faulty, you should report it. Faulty TiVo's are now replaced with V6, which run the same software but on a much newer box with more recording tuners, more apps and generally much quicker operation. VM staff tend to respond on this forum if you don't mind waiting a few days, otherwise calling in should elicit a quicker response.

Dec 17, 2024 · newapollo posted a link to photos of the boxes, the difference being the remote control. Here it is again V6 boxes run TiVo-software and have the TiVo-logo in the video prevew screen top-right of the menu. TV360 runs Horizon software and doesn't.

Sep 7, 2024 · V6 runs TiVo-software and has the TiVo-logo in the top-right corner of the menu system next to the video preview screen. TV360 runs Horizon software and doesn't.

Feb 16, 2025 · Are you sure you have V6 & not TV360? The physical box is the same, but V6 runs TiVo-software and has the TiVo-logo in the top-right corner next to the video preview... TV360 doesn't. Also TV360 has a voice-controlled remote, V6 doesn't. Pixellation is how digital-TV handles a signal fault.

That's a V6, you could also confirm the TiVo-software by checking the video preview screen in the top-right of the UI - does it have the TiVo logo? There's two requirements here, that I don't see confirmed in the previous posts.

You don't mix boxes on the same account - you either have all TiVo/V6 or all TV360. Connectivity is otherwise identical - every VM TV box needs a co-ax for live TV and internet connection (ideally Ethernet to your home-hub) for online services & streaming.

Feb 25, 2025 · Are you absolutely certain you have a V6 (running TiVo-software)? And not a TV360, running Horizon software? A V6 can be converted into a TV360 by reformatting the HDD, and the behaviour you've described is not uncommon for a TV360. It is highly unusual for a V6. A TiVo/V6 has the TiVo-logo in the top-right corner of the menu, next to the video preview. A …

Is the box losing recording's or having problems pausing and rewinding live TV if it is then the box is probably faulty having to sign into apps all the time is another symptom. Apart from getting a new TV have they only just switched to 360 from a V6 TiVo.

Dec 23, 2024 · You've posted in the TV360 section of the forum, but referred to having a V6. Same hardware, very different software. Which does your Mum have? Check the photos in the link below if you're not sure - also note a V6 runs TiVo-software and has the TiVo logo next to the video preview screen in the top-right. TV360 runs Horizon software and doesn't.