A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. [1]

A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered. Success in business depends heavily on an organization’s ability to understand and meet customer expectations.

May 30, 2024 · A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected. An SLA also describes how performance will be measured and approved, and what happens if performance levels are not met.

SLAs define contractually agreed upon terms for services including things like uptime and support responsiveness. For instance, promising customers 99.9% service uptime or a response from support within 24 hours.

A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. A service-level commitment (SLC) is a …

A service-level agreement (SLA) is a contract between a service provider and a customer that defines expected performance standards. It sets clear commitments on service quality, availability, and response times. ... An SLA should define more than provider obligations—it should also outline the customer's role in maintaining service ...

A service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the customer. It outlines metrics such as uptime, delivery time, response time, and resolution time.

A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out metrics by which that service is measured, and the remedies or penalties, if...

Jan 7, 2025 · SLA Meaning. A SLA Stands for a Service Level Agreement. It is a formal contract between a service provider and a customer that outlines the expected level of service to be provided. It sets clear expectations by defining the scope, quality, and responsibilities of the service delivery.

Mar 26, 2025 · What does SLA stand for? SLA stands for service-level agreement and is a document that defines the level of service expected during an exchange between a receiver of service and a service provider.