Auditing by SGS against ISO 10002 Quality Management: Customer Satisfaction demonstrates that your organization cares about customer feedback and receives, manages and resolves …

SGS can either conduct a gap assessment of your management system against the requirements of ISO 10002 or take you through the full certification process. HOW DOES THE …

Using ISO 10002 to implement the complaint handling process can help companies turn unsatisfied customers into satisfied or even loyal customers, and use their input to improve …

為因應 ISO 10002 標準要求，SGS推出此課程協助客戶具備更完整的培訓相關專業技能，參加 SGS 10002主導稽核員課程，可學到“如何作好客戶申訴處理管理系統”，”瞭解 ISO 10002 系統 …

This course provides you with the skills and knowledge needed to put in place a robust claims and complaint management system to ISO 10002 guidelines. Course content. Concept of …

Operating a complaint handling process using ISO 10002 will help you turn unhappy customers into satisfied ones. Through this half-day workshop, you will learn the basic concepts, guiding …

To help you manage your complaints and keep up your customer satisfaction, ISO developed the ISO 10002, a quality management process specially tailored for complaints handling. We will …

iso 10002:2018是國際標準化組織為客戶申訴處理制定的標準作業程序，為目前國際上最新且系統化的顧客服務管理體系。 當中包括制定了客戶申訴處理的服務承諾、流程的規劃和設計、實 …

Auditing by SGS against ISO 10002 Quality Management: Customer Satisfaction demonstrates that your organization cares about customer feedback and receives, manages and resolves …

SGS 管理與保證事業群 (Business Assurance, BA) 自 1992 年引進 ISO 9000 驗證入台灣，企業界便紛紛採用此國際標準提高管理品質及強化客戶信心。 迄今全球已有超過 150 萬個組織，台 …