I am setting up an IVR on SAP BCM, which will perform some queries in external database and verbalization of these values. From what I saw in the "SAP BCM - IVR Administration Guide" I need to use the EXTERNALDATA state and SOAP state for these queries. But the documentation is unclear and does not exemplify these settings with practical models.

We currently have CISCO phone system/Gateway with CISCO IVR. We also have SAP CRM 7.2. Can SAP BCM connect well with CISCO gateway + CISCO IVR with SAP CRM? Does any of you see any call pop to voice connect synchronization issues, call drops etc? Is CISCO connector best choice or SAP BCM in this scenario? Any pointers will be very helpful. Regards,

Hello, I'm just about to set up a BCM7 test environment. Did the installation according to BCM_7_Example_SP3.pdf.

I have SAP BCM 7 SP6 and i am facing a problem in the Online monitoring Reporting. The Online Reports do not show the actual time . In the contact view , when i see the report it is showing incorrect timing . My Server / Client machine has correct timings . Also i have checked the time zones in all the virtual units.

Nov 12, 2015 · at ChatLib.SubChanged.Notify(AsyncState state) in c:\bcm_sp11_source\bcm_6\source\source\ExtAppIntegration\WebServices\ChatLib\SubChanged. SAP already checked OII logs / ICI traces and suggested to check the network between both systems, but the network connection is fine. On CRM side the collegues haven´t found any errors at …

In this step we filter the data read from SAP ECC in order to have data sets containing just data relevant to the process we implement. 2) Validation of the data extracted into SQL Server, based on business rules in order to find data that fails to fit such Business Rules.

Hello, I'm working with BPM on portal 7.31. I'm currently having a problem with the email notifcations sent by the BPM tasks: when an email is sent, the header is in the correct locale languag

Sep 13, 2011 · SAP application is runing fine. Now I have started to upgrade Oracle 11g from Oracle 10.2.0.4. I have ...

The SAP Community migration is back on track, and the site is ready for final steps. You may already see new areas starting to appear. We are cautiously optimistic that we will launch the new platform on January 25.

The SAP Community migration is back on track, and the site is ready for final steps. You may already see new areas starting to appear. We are cautiously optimistic that we will launch the new platform on January 25.