ISO/IEC 20000-2:2019 provides guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1:2018.

This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this …

ISO 20000-2 (ISO/IEC 20000-2:2019) offers guidance to organizations on the application of service management systems based on ISO 20000-1. The guidance includes examples and …

Gain the knowledge to effectively implement and audit an ISO/IEC 20000-1 SMS and create a competitive edge that is internationally recognized. This is ideal for any service provider, large …

What is ISO/IEC 20000 IT Service Management? ISO/IEC 20000 is the first internationally recog-nized standard for IT service management. The standard is published in two parts: ISO/IEC …

ISO 20000 helps organizations benchmark how they deliver managed services, measure service levels, and assess their performance. It is broadly aligned with, and draws strongly on, ITIL ®. …

Deliver more effective and resilient services with ISO/IEC 20000, the global standard for Service Management Systems (SMS). Enhance service quality, drive efficiencies, and adapt to …

Dec 31, 2023 · The ISO 20000 standard was developed by the International Organization for Standardization (ISO) and serves as a global benchmark for IT service management. It …

An experienced instructor explains the clauses of ISO 20000-1:2018 in detail, providing a base for understanding the process approach and includes auditing the requirements of the standard. …

This document provides guidance on managing experience of services that are managed using a service management system (SMS) based on ISO/IEC 20000-1. The target group for this …