Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team. Easily customize your live chat widget to match the look and feel of your brand, and create targeted welcome messages for different web pages or segments of your audience.

Integrating CRM with live chat helps businesses create an all-around engagement opportunity that makes their customers happy and retains them for life.

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Manage and interact with your CRM via conversational interface. Creates and retrieves CRM data with chat and voice. Supports HubSpot, Pipedrive and Salesforce.

Personalize interactions using detailed customer profiles and proactive service. Train your team on CRM usage and provide ongoing support. Ensure scalability to handle increasing interactions as your business grows, and continuously update CRM processes to …

Built-in live chat within CRM software for seamless contact management; Powerful team collaboration feature that encourages real-time conversations; Deliver best-in-class support in real-time and gain customer loyalty; Analytics and reporting making it …

Live chat is most effective when implemented alongside a range of other customer service channels, including self-service customer portals, traditional call centres, social media and more. Ideally, live chat should be used as part of a CRM solution.

Handle common inquiries and assist with bookings using our AI-powered chatbot. Chat directly with leads through WhatsApp within the CRM interface. Assign leads based on criteria like region and source for effective sales practices. Ensure prompt responses to leads with built-in Service Level Agreement tracking.