At Afiniti, our CX AI solutions (eXperienceAI™ suite and Afiniti Inside™) are responsibly designed to leverage AI, data and cloud infrastructure to improve the productivity of customer engagement and drive measurably better outcomes.

Afiniti is a leading provider of artificial intelligence that helps enterprises develop better relationships with their customers. Afiniti uses patented artificial intelligence technology to pair participants in customer interactions based on how well they are likely to interact.

eXperienceAI is the Afiniti product suite build to optimise for happiers customers and incremental revenue. Find out which optimisation solution fits your needs.

Sep 27, 2023 · Afiniti Commended by Frost & Sullivan for its Vision of Using AI to Strategically Match Customers with Service Agents in Contact Centers

Washington, DC, December 9, 2024 – Afiniti, Ltd., a global customer experience and artificial intelligence provider, announced today that it has successfully completed its recapitalization transaction with its secured lenders, led by Vista Credit Partners, and significant shareholder, The Resource Group International Limited. The transaction ...

Nov 15, 2021 · Afiniti’s EBP artificial intelligence discovers historical patterns of behavior that allow for optimal pairings of customers and agents. With Genesys and Afiniti, companies will be able to better facilitate conversations that reduce the need for transfers or follow-up calls — simplifying each consumer’s experience of interacting with a ...

Join the Afiniti team. We’re always looking for smart, driven people who can help us take our business to the next level.

The Afiniti Inside suite is our CX AI infrastructure solution which provides our strategic partners with a new paradigm for building market-leading customer engagement platforms.

Together we can transform your business. Explore the industries where Afiniti delivers measurably better business outcomes for some of the largest enterprises.

eXperienceAI+ simplifies optimizing sales metrics with user-friendly, no-code tools that mimic Afiniti’s data scientists’ workflows. It incorporates data preparation and advanced AI model training to drive routing decisions, minimizing time to value.