Welcome to YouView support. Find out how to set up and use YouView and browse popular topics to help you with all of your YouView products.

Oct 23, 2024 · Youview box Freezing or audio disappears and keeps switching on and off on recordings Over the past month at least 4 to 5 days a week when going to watch a recording it can lose audio or freeze or keeps switching on and off Can get it back by turning the power off and waiting a minute or so and then...

Jan 9, 2025 · The TV is linked to the Youview box via an HDMI cable. It uses port HDMI 1 and this is where the problem seems to be occurring with the voice command changing it from the Samsung live TV to the HDMI port that the Youview box is on.

Jan 1, 2025 · Solved: My Youview box today has problems loading the My TV function. The guide is fine, but some of the apps won't load. The recordings and

Dec 12, 2022 · How is your YouView box connected to your hub? if by mini-converters (AKA Powerline adapters) then try replacing them with an ethernet cable

Aug 29, 2024 · I have a youview recorder. Model DTR-T2110/500G/BT/HS Over the weekend 15 Dec 2023 BT did an update to the recorder. Now the menus are different and say it’s EE. The update has stopped the recorder from recording any programs and the red button on the handset will not set anything to record. The but...

Mar 7, 2024 · A strange problem with my BT/EE TV Pro box and a Samsung Smart TV. I was given an old, but in good condition, Samsung 55" UE55HU7500 smart TV. I connected it to my BT/EE TV Pro box. It works fine for most things, but it won't play some apps! Netflix (runs for a couple of minutes then freezes) ITV X ...

Feb 12, 2024 · As of 28th February, the below pictured BT YouView box will no longer be supported. What will change? You’ll still be able to watch and record Freeview channels. However, you’ll no longer be able to use anything requiring an internet connection, this includes BBC iPlayer, All 4, My 5, Netflix and E...

May 11, 2024 · There is a third party in between (eg Youview/EETV) which the box and app access. If either are reset then the other may still believe it is still paired but a new pairing needs to occur to ensure that the data is transfered between the two (via the third party).

Nov 27, 2023 · I have recently started using BT TV to access my Now TV subscription, including Sky Sports. This is specifically so that I can record the F1 GP on the YouView box and watch it later in the day. In spite of the fact that my broadband is working, and I can watch the F1 live using the Now TV app on my ...