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Con Sitel ® MAX, participamos e innovamos juntos. Con nuestra metodología centrada en las personas y para toda la empresa, transformamos la experiencia del empleado.

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publication is taken directly from “Sitel Group® CX Landscape 2022: Evolution or Revolution?” This is our latest whitepaper focusing on the state of customer experience in Brazil, France, Germany, Spain, the U.K. and the U.S. and based on the results of a study designed and commissioned by Sitel Group and completed by over 6,000

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KPI Name: ASA (In secs)-Avg. Speed Answered: Service: Voice Definitions: Average amount of time it took an agent to answer a call after the contact chose the option to speak to an agent KPI Name: Callbacks Service: Voice Definitions: Number of callback request by contacts to agent