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Service level indicators (SLIs) and service level objectives (SLOs) are fundamental tools for measuring and managing reliability. In this course, students learn approaches for devising appropriate SLIs and SLOs and managing reliability through the use of an error budget.

A good SLI is one that describes the symptoms of a service that is being delivered such as Availability or Response Time. You can add SLI to your existing services by selecting the metric (or set of metrics), aggregation, and measurement interval. SLI form the foundation of Service Level Objectives.

Apr 2, 2025 · For windows-based SLOs, your SLI represents a count of good outcomes in a given period. The acceptable metric kinds depend on how you structure the SLIs. However, if you use a request-based SLI,...

Jun 19, 2022 · An SLI is used to measure a service’s reliability. It’s a quantifiable metric built from monitoring data of your service. The key to selecting the right indicator is to find out what your customers expect from your service.

If you associate the SLI with an APM service or a browser app, New Relic will suggest some typical SLI and their queries. We'll use the latest data as a baseline for your service level objectives, and you will be able to edit the SLI and SLO afterwards.

SLIs stand for Service Level Indicators. They are simply the indicators or measurements of your service that speak for its reliability. They will help you with the first question “How reliable is the service you provide to your users?”. SLOs stand for Service Level Objectives.

Sep 10, 2021 · When deciding what SLI types to use, I recommend reviewing the SLI Menu from The Art of SLOs handbook, page 7. The handbook has a handy guide for drafting SLIs depending on the type of...

Jan 14, 2019 · SLI Menu. An SLI is a service level indicator—a carefully defined quantitative measure of some aspect of the level of service that is provided. Request Response Availability - The proportion of valid requests served successfully. The availability of a system serving interactive requests from users is a critical reliability measure.

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