Auditing by SGS against ISO 10002 Quality Management: Customer Satisfaction demonstrates that your organization cares about customer feedback and receives, manages and resolves customer complaints effectively.

SGS can either conduct a gap assessment of your management system against the requirements of ISO 10002 or take you through the full certification process. HOW DOES THE CERTIFICATION PROCESS WORK? The ISO 10002 certification process consists of six steps: • Step A – SGS provides you with a proposal based on the size and nature

Using ISO 10002 to implement the complaint handling process can help companies turn unsatisfied customers into satisfied or even loyal customers, and use their input to improve future customer experience.

為因應 ISO 10002 標準要求，SGS推出此課程協助客戶具備更完整的培訓相關專業技能，參加 SGS 10002主導稽核員課程，可學到“如何作好客戶申訴處理管理系統”，”瞭解 ISO 10002 系統之需求與登錄計劃，符合 ISO 10002 主導稽核員之訓練需求”及“如何準備ISO 10002驗證“，並由演練中體會如何扮演好的陪審人員。 原價NT$15,000，網路優惠價NT$14,250. 特色效益1.對 ISO 10002:2018的詮釋，瞭解客戶申訴處理管理系統之需求，使公司客訴管理及相關人員熟悉國 …

This course provides you with the skills and knowledge needed to put in place a robust claims and complaint management system to ISO 10002 guidelines. Course content. Concept of customer behaviors and complaints handling. Introduction to ISO 10002-2014 Customer Satisfaction – Guidelines for complaints handling in organizations

Operating a complaint handling process using ISO 10002 will help you turn unhappy customers into satisfied ones. Through this half-day workshop, you will learn the basic concepts, guiding principles, fundamental framework of the ISO 10002:2014 standard.

To help you manage your complaints and keep up your customer satisfaction, ISO developed the ISO 10002, a quality management process specially tailored for complaints handling. We will today learn more about the ISO 10002 and how to implement it in your company.

iso 10002:2018是國際標準化組織為客戶申訴處理制定的標準作業程序，為目前國際上最新且系統化的顧客服務管理體系。 當中包括制定了客戶申訴處理的服務承諾、流程的規劃和設計、實際運作和持續改善。

Auditing by SGS against ISO 10002 Quality Management: Customer Satisfaction demonstrates that your organization cares about customer feedback and receives, manages and resolves customer complaints effectively.

SGS 管理與保證事業群 (Business Assurance, BA) 自 1992 年引進 ISO 9000 驗證入台灣，企業界便紛紛採用此國際標準提高管理品質及強化客戶信心。 迄今全球已有超過 150 萬個組織，台灣亦有超過 20,000個組織通過 ISO 9001驗證。