Q-Max Workforce Management (WFM) is a powerful software system to schedule/forecast agents to ensure they are in the right place at the right time to respond to customer demand.

Q-Max is a powerful day to day management tool that allows call centre managers to calculate, in advance, the number of staff required to respond to customer demand.

Save time and effort with our easy-to-use, scalable and dependable tools: Actively deliver cost savings while boosting employee and customer satisfaction. Drive staffing, scheduling and overall operational efficiency. Ensure compliance through data-driven decision-making.

Before you can configure your Workforce Management integration, you must configure your Blue Pumpkin, Verint Impact 360, NICE IEX Workforce Management (TotalView), QMax, Monet, or Teleopti software by following the recommended installation and configuration guidelines included with these products.

Aug 8, 2014 · The Legal & General sites located in Birmingham and Cardiff utilise QMax Workforce Management to manage their agents. The logical step was to roll out QMax to the Hove sites where it would be used to manage the 165-strong agent workforce, including introducing new shift patterns.

Q-Max Systems develops and installs workforce management systems in the United Kingdom and internationally. Q-Max's workforce management software is a widely deployed workforce management solution in UK contact centres.

QMax Workforce Management (WFM) is a. time, to respond to customer demand. self-service functions. Since 1993 QMax. way individual contact centres work. demand or staff absences. …

Having used and trained the QMax WFM system over 25 years, I am familiar with all aspects of the principles and practices of Workforce Management, including shifts and rotas, forecasting and...

Oct 1, 2009 · Software developer Netcall (AIM: NET) announced the acquisition of Q-Max Systems Limited, which provides workforce management software to contact centres looking to expand its customer base and...

What you get • Real-time, second by second, automatic collection of agent login / logout data • Instant comparison of planned Agent Shift with current login reported activity • Graphical real-time Agent Adherence displays in six formats • Display by Team, Skill, Bureau, Rota Assignment or individual agent • Unique Adherence “Meter ...