Deliveries can only be activated 14 days prior to the due date. You can activate your NHS order here. You will need your Patient ID and Area Code which you can find printed on your last delivery note.

iD provides a comprehensive range of disposable products suitable for all types and levels of incontinence. We also offer a number of consumer and professional services, such as ID-Direct, to increase the quality of support for anyone suffering from incontinence or helping in …

Ontex Healthcare Home Delivery for absorbent containment products for adults, children and young people with incontinence; Prescription and ordering service for adult urology items in conjunction with local pharmacies; You can find out more about these services for …

Contact information for Non-Acute trusts, Devolved Authorities, Private or Home Delivery Service Customers. Our bespoke Home Delivery Service enabling NHS trusts to place orders for products that will be delivered directly to patients.

Are you an NHS Customer? Please call or email our iD NHS Customer Service directly using the information below. To enable us to assist you in a timely manner, please ensure you include your area code/postcode and patient ID. Please feel free to contact us. If you have queries or questions, which are not answered by our FAQ (Frequent...

We stock a huge range of incontinence products for men and women, with an array of different absorbency levels and shapes/sizes to suit everybody.

Our NHS Home Delivery System provides a call back service allowing you to activate your orders in line with your prescription cycle length. Orders will not be delivered any earlier than the date displayed on your delivery note. Where can I find my ID number? Your unique Patient ID number can be found on your

Can I get incontinence products on the NHS? You may be able to get incontinence products on the NHS depending on your local integrated care board (ICB). Ask your GP for details of your local continence service. To qualify for NHS products you may need to be assessed by a healthcare professional.

Advice can be sought from the Advanced Nurse- Continence (NHSH) or the Ontex Nurse Advisor. Patients who wish to use continence products over and above those assessed and identified as a need will be able to purchase those products by mail …

Incontinence pads are ordered via the Synergy system provided by Ontex Healthcare. To register a resident submit a Care Home Product Requirement Form . Registered residents orders are placed by calling 0345 216 0001.