OBSI resolves disputes between 1500 financial services firms and their consumers. Find Your Firm

OBSI's new website incorporates OBSI's refreshed brand, which includes an updated logo featuring a stylized maple leaf to highlight the fact that OBSI's services are available across Canada.

• We introduced a new OBSI logo to illustrate the national nature of service and increase awareness • We launched a new, user-friendly website during 2017 along with an increased presence on social media

can obsi help? consumer bulletins. consumer portal. consumer resources. faqs. find your firm. how the complaint process works. how we're funded. make a complaint. past feedback and input. video library. what to expect from our process for consumers. home. for consumers. contact us. toll-free phone: 1 (888) 451-4519

OBSI is honoured to host financial services ombudsmen from around the world at the 2024 annual conference of the International Network of Financial Services Ombudsman Schemes (INFO Network), which is taking place in Toronto from September 29 to October 2, 2024.

Toronto, September 1, 2022 – Today, the Ombudsman for Banking Services and Investments (OBSI) released the results of its 2021 independent evaluation of its operations and practices for banking related complaints. OBSI undertakes independent expert evaluations of its operations every five years.

Submit your complaint to OBSI. You have 180 days to bring your complaint to us after the firm has given you a final response. You can submit your complaint to OBSI here. Before we can start...

OBSI is an independent, not-for-profit organization of highly skilled, independent professionals inspired by our public service mission. We help resolve complaints and disputes between consumers and financial services firms, and we share our expertise and insights with consumers, industry, and regulators.

to help create greater clarity about OBSI. Our updated logo features a stylized maple leaf to highlight the fact that we are a national organization and our services are available across Canada. We also incorporated our acronym, which was absent from our previous logo. The launch of our new website, aligned with our refreshed

a complaint to OBSI if they are unsatisfied with your response or it is over 90 days since filing the complaint. 3 Cooperate with OBSI investigations by making your staff available for interviews and providing required documents. Other obligations can be found in OBSI’s Terms of Reference or are regulatory requirements. Complaint Considerations