Apr 8, 2025 · The latest and most complete collection of information about how to do Knowledge-Centered Service (KCS ®). This description of the KCS Practices and techniques is based on the collective experience of the Consortium members.

Feb 19, 2025 · Digital Transformation Fundamentals, KCS v6 Fundamentals, and Managing in a Digital Economy provide more context about the why and details about the how of KCS.

Mar 21, 2023 · The certification programs were designed by a small, passionate group of Consortium members who are using KCS in their organizations, while also helping the Consortium develop and maintain the KCS methodology. KCS v6 Fundamentals Certification Instructions; KCS v6 Practices Certification Instructions; KCS v6 Certified External Trainer Instructions

Feb 7, 2018 · Improved customer success due to better knowledge-sharing is a key benefit of KCS. How can we determine the value of knowledge delivery across multiple channels, particularly for self-service and community implementations?

KCS v6 Practices. Advanced certification to demonstrate thorough, deep, and broad understanding of KCS. The KCS v6 Practices certification exam is designed with the following question in mind: If you hired someone to manage or advise you on a KCS adoption, what would you expect them to know?

The KCS v6 Practices Certification designates individuals who demonstrate a thorough understanding of: KCS Principles and Core Concepts KCS methodology including the Solve Loop, Evolve Loop, KCS roles, KCS measures, Content standard and …

Nov 21, 2024 · KCS v6 Verified Tools provide a complete set of capabilities required to enable all eight KCS practices. Incident Management Agnostic Knowledge Management; Combined Incident Management + Knowledge Management; Less stringent KCS v6 Aligned Tools complement or enable KCS best practices. Learn how to get KCS v6 Aligned or get KCS v6 Verified.

Mar 17, 2022 · KCS v6 Principles. Know that KCS in v6 stands for Knowledge-Centered Service. Identify how Create Value contributes to KCS success. Identify how Demand Driven contributes to KCS success.

Mar 3, 2025 · The v6 Practices Certification designates individuals who demonstrate a thorough understanding of: KCS Principles and Core Concepts; KCS methodology including the Solve Loop, Evolve Loop, KCS roles, KCS measures, Content standard and workflow, and best practices for KCS adoption. KCS Practices and techniques, and the rationale behind them

May 12, 2023 · KCS v6 Principles. Know that KCS in v6 stands for Knowledge-Centered Service. Identify how Abundance contributes to KCS success. Identify how Create Value contributes to KCS success. Identify how Demand Driven contributes to KCS success - and the key elements and benefits of working in a demand-driven way. Identify how Trust contributes to KCS ...