Check the status of your RMA. Get help with a variety of service RMA tools. View product descriptions, notes and more. Contact the Logistics Support Center with questions about your RMAs. Contact Assert Recovery for questions or concerns regarding RMA returns. Contact one of our Technical Assistance Centers around the globe.

Q: What is an RMA? An RMA is a Return Material Authorization and is required to return Cisco equipment. Please select a scenario from our returns portal to acquire an RMA and begin the returns process. Q: Who can I contact for additional support?

To return an item, you must obtain a Return Material Authorization (RMA) from options below. Otherwise, select the appropriate step for where you are in the process. To print your shipping label and to schedule a date for a carrier to come pick-up …

For people on the go the POWR Mobile app is the perfect solution for creating shipments having 25 units or less. It has all the features of the Desktop version in the palm of your hand. Scan the QR code or go to your app store and search “Cisco POWR” to download and install it today. Powered by NEORIS.

https://ibpm.cisco.com/rma/home/ Users can either search for an existing RMA (3 – refer to the training resource for how to search for RMA’s in PRR) OR users can initiate a new RMA - 4).

Jun 17, 2021 · Asset Recovery EMEAR - Scope · Supporting faulty Service RMA returns · Providing and creating Outstanding Open RMA reports to partners · Handling invoice creation for non-returns · Initiating Certificates of Destruction for parts

Sep 28, 2017 · Our new Customer Handoff Experience will eliminate the back and forth between you and Cisco when an RMA is needed and let you update shipping information directly on your RMA before submitting the order.

Mar 31, 2025 · To request a warranty Return Materials Authorization (RMA), please call Cisco Meraki technical support. Unless you have purchased Cisco RMA Upgrade (fomerly Meraki Now), advance replacement orders will ship within 1 business day on a best case effort basis.

Enter your RMA number or Reference number to begin the process. Don't have an RMA? How did you acquire your Cisco product?

Use our Customer Portal to submit an RMA, download ProTools, or find documentation. Don't have a login? Contact us to have one assigned.