As APD’s client data management and electronic visit verification system, iConnect is the hub for information related to individuals who have previously or are currently receiving services through APD and its provider network and is a tool to ensure services are being delivered at the right place and right time through validation of service ...

APD iConnect Helpful Tips How do I access a service desk ticket already created? Sign into the user portal (aka CyberArk) and click on the “APD Service Desk” icon.

APD iConnect Helpful Tips How do I create a service desk ticket through CyberArk? Sign into the user portal (aka CyberArk) and click on the “APD Service Desk” icon.

need access to the APD iConnect system and the EVV (Electronic Visit Verification) mobile site, or both. In order to access your ID PASS account, login to APD Direct at https://apddirect.my.idaptive.app/my and enter in your username, password, and …

Before you search for APD courses • Organization Name: Enter APD Providers (Exactly) • Department/Division: Enter Your Assigned Region (Example: Agency – Central) • Bureau/Section: Enter agency's Provider ID Number (Example: Provider ID – 013086000, Leave blank if you do not have one) • Title: Enter your Agency Name (As listed on ...

• For information about APD courses and resources for navigating APD courses on TRAIN Florida, visit the APD Training Portal. • For further assistance and questions, email the APD Train Florida LMS Support team at [email protected]

Are providers able to see all consumers in APD iConnect or just access to consumers on their caseload? How will information of a sensitive/confidential nature be protected from all providers with authorizations for the same consumer?

Feb 28, 2025 · b. Click the iConnect icon. The user may have to click the APD Applications icon prior to selecting iConnect. 2. Set Role to “Service Provider” and click GO. 3. Navigate to the Providers chapter by clicking either the PROVIDERS chapter or selecting Providers from the middle drop-down in the Quick Search. PDF. PDF

APD iConnect is currently releasing courses for Waiver Support Coordinators and providers in TRAIN Florida. Course titles and course numbers are listed in the TRAIN Florida Courses Spreadsheet link below.

To open a ticket with the APD Help Desk, open a web browser and go to your APD Applications Portal (https://apddirect.my.idaptive.app). Click the APD Applications icon.