Aug 10, 2024 · My super hub 2ac has been a very reliable workhorse over the last nine years, no problems at all. I was emailed by Virgin Media offering me to swap it for a new Hub 4 for free.

Oct 16, 2024 · The hub 4 and hub 5 don't show up as 5ghz on your devices. When running in default mode the SSID is the same across both bands and your devices should "seamlessly" roam between the two, switching automatically to the strongest available signal

Hi, We have been experiencing slow speeds for our Hub 4 wi-fi, supposedly on the 1GB package. We are seeing speeds of about 150-200mbps. Regardless of this, I thought the slowness could have been caused by some hub settings, so I did a factory reset (3 times now, firstly via settings page, and then twice using the reset pin on the hub itself), and I am now unable to load the hub settings page ...

Jun 7, 2024 · Hi Darkboy24 Welcome back to the community forums Sorry to hear you're having issues accessing the hub 4's admin. Have you made any customisations to your devices DNS? We've not been able to locate you on the systems at our side. Ensure that you've no VPN enabled and if this is still not working, please try a 60 second pin hole reset on the router. This will revert any customisations back to ...

It appears that almost each day a new post appears with problems regarding accessing the administration pages of the Hub 4 router that cannot be resolved by a 60s pin reset or any known workaround.

Learn how to get the most out of your Hub 4 and Gig1 service with our handy FAQ. How do I make the most of the Gig1 Fibre Broadband speeds? With Gig1 Fibre Broadband on the Hub 4, you get to share over 1Gbps bandwidth across loads of devices.

Did you know that the Hub 4 and Hub 5 are pretty much the same? No, neither did I but that's what I was told by a VM customer representative the other day when I asked if I could get a hub 5 as our WiFi signal is not great. So there you have it, they're pretty much the same so it looks like Virginmedia needn't have bothered making a Hub 5 I guess!

The Hub 4 displaying a white screen and no admin menu appears to be the first signs the Hub 4 is failing A 60 second press of the RESET button is the only option.

My new hub 4 is a vast improvement speed wise when it connects to the hub but the WiFi pods keep dropping out so the rooms further away no longer get signal. It says it can’t find my router in the VM connect app and it won’t let me login to the router page (192.168.0.1).

Feb 23, 2025 · I've not see mention of Hub 3 to Hub 4 upgrades for 6 - 12+ months. I do not want a second hand Hub 4 that is condition unknown.