Continue the conversation 24/7 with our native asynchronous chat solution. Answer questions and provide product information at the right moment — any time — with web messaging. Seamlessly transition from a chatbot to an agent while retaining full context and visibility.

Learn how to enable live chats between customers and agents in Genesys Cloud CX.

Live chat Chat with your prospects and customers in real time to solve issues quickly — no phone call needed.

Genesys Cloud chat lets you instantly share your ideas with people inside your organization without sending an email. Persistent chat history allows you to start a conversation with your colleagues and continue it anywhere anytime.

May 26, 2021 · WebChat can be launched manually by the following methods: Genesys WebChat utilizes the Genesys Mobile Services (GMS) Chat API v2. For the purposes of chat, GMS can be installed in Chat-only mode (without Cassandra). In order to configure your chat service in GMS, please follow these instructions.

To chat with your team members start a chat consultation. This article describes the typical options for handling a chat interaction. During a chat session, you and your contact send messages back and forth in real-time.

Mobile chat, which provides push notifications and chat for mobile apps. Asynchronous chat, which enables users to connect with enterprises on their own terms and continue the conversation whenever they have free time.

With web messaging, end users can engage with businesses 24/7 and continue conversations at their own pace — without having to wait in a queue for a live agent. By leveraging bots, web messaging also improves agent efficiency, with a 15–30% productivity gain, according to …

The WebChat Widget allows a customer to start a live chat with a customer service agent. The UI appears within the page and follows the customer as they traverse your website. Other features include minimize/maximize, auto-reconnect, and a built-in invite feature. You can launch WebChat manually by using the following methods:

Jul 17, 2020 · To chat with your team members outside of a consultation, use instant messaging. This page describes the typical options for handling a chat interaction. During a chat session, you and your contact send messages back and forth in real-time.