May 5, 2020 · Our icons are available to our customers to use in their own custom extensions. This allows custom extensions to retain the look and feel of our prebuilt widgets. Some examples might be: Creating a custom launcher button for chat, using the chat icon; Creating a custom widget with your choice of icon in the title bar

Apr 24, 2020 · you cannot change the Chat icon (next to Live Chat) at the top of the window; What is possible is to: change the labels values if you wish to display a different text than the original one Ex: "Live Chat" to "Company XYZ Chat" https://all.docs.genesys.com/WID/Current/Developer/GWCInternat

You can also use the Genesys icons in your own custom extensions, which allows them to match the look and feel of the default Genesys widgets. Here are some of the things you can do with them: Create a custom launcher button for chat, using the chat icon

To use web messaging, you configure tracking through the Messenger JavaScript SDK instead of deploying a tracking snippet. The WebChat Widget allows a customer to start a live chat with a customer service agent. The UI appears within the page and follows the customer as …

The WebChat Widget enables customers to receive immediate assistance by clicking the chat icon on a website. The customer completes and submits a form, which is customizable, to connect with a bot or an agent.

Apr 6, 2020 · The idea with Icons is that we allow the following: Customization of Icon color. Re-using the existing product icons into other custom Widgets extensions or container that you may want to build, to retain consistency across elements.

Feb 10, 2025 · $("#your-element").append( CXCommon.Generate.Icon("chat") ); There are difficulties with getting the above line to work as we are using the snippet code provided by the messenger configuration. For more context we want to change the below icon.

Aug 22, 2021 · How can I customize the chat Icon, Agent avatar and the background. Also the footer (close/cancel) to resemble the UI design.

The following types of icons can appear: Web messaging; Web chat; Form activity; Journey shaping; Miscellaneous; Custom events; Call; Web messaging icons. These icons are only available to Genesys Cloud CX customers who participate in the beta release for identity stitching.

Dec 4, 2024 · The bot icon is configured at the Messenger Configuration level (Admin -> Message -> Messenger Configurations - select your messenger configuration). In the "Apps" tab, you can find the " Humanize your Conversation" section where you can define the Bot Name and the Bot Avatar (the icon).