ISO 20000-2 (ISO/IEC 20000-2:2019) offers guidance to organizations on the application of service management systems based on ISO 20000-1. The guidance includes examples and …

Gain the knowledge to effectively implement and audit an ISO/IEC 20000-1 SMS and create a competitive edge that is internationally recognized. This is ideal for any service provider, large …

This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this …

What is ISO/IEC 20000 IT Service Management? ISO/IEC 20000 is the first internationally recog-nized standard for IT service management. The standard is published in two parts: ISO/IEC …

ISO 20000 helps organizations benchmark how they deliver managed services, measure service levels, and assess their performance. It is broadly aligned with, and draws strongly on, ITIL ®. …

In the fast-paced realm of IT service management, ISO 20000 stands as a beacon, guiding organizations toward excellence. This blog takes you on a profound journey through the …

Optimize your IT services with industry-leading standards. This bundle includes four essential standards and a handbook to ensure you have all the necessary resources to optimize your IT …

ISO 20000 is an internationally recognised standard for IT service management (ITSM). It provides a framework for establishing, implementing, maintaining, and continually improving …

Gap Analysis: Assess current IT service management practices against ISO 20000 requirements. Training: Educate staff on ITSMS principles and best practices. Documentation: Develop and …