
Support - Swoop
How many bags can I fly with? How much does it cost to add a checked or carry-on bag? How do I make changes for only one person on the reservation? I received an email saying my flight has been cancelled, what do I do? I missed my flight, can you provide me with a credit? How do I select a seat? When should I check in for my flight? How do I ...
Why can't I select an outbound date using ModiFly? : Swoop
When using ModiFly to change your flight dates, you must select your return date first, before changing your initial outbound flight.
COVID-19 - Swoop
Frequently asked questions about how Swoop is handling Covid-19 including information about vaccines, flight changes, masks and more.
What medical equipment can I bring on board? : Swoop
We allow the following items but are not limited to: BPAP, CPAP, Dialysis machines, Nebulizers, POCs, Crutches, canes, walkers, and other mobility aids at no cost. Always bring your medication in your carry-on item, as your checked baggage is no...
How do I cancel my Getaway booking? - Swoop
Your itinerary is 14 digits (different from your Swoop reservation number) and is located on the confirmation email you received from Expedia. Did you find it helpful? Yes No. Send feedback
Tech help - Swoop
What devices can be used for the Swoop app? We have retired our mobile app. To avoid upcoming turbulence, please use FlySwoop.com. You can do everything the app does through …
Where do I fill out the health declaration form for Cuba? - Swoop
Please fill out your health declaration online prior to your trip to Cuba. This form must be filled out by all travellers, whether Cuban or foreign, who enter to the Republic of Cuba through Airports, Ports and Marines. You can do so quickly here...
Seat selection : Swoop
Swoop provides a customizable experience. Not all seats are equal, and not all travellers like to travel the same. Is a seat with extra legroom in your futu...
Can I check in on the website if I have checked bags? : Swoop
Yes, you can check in on the website or app if you have checked bags. Make sure you arrive at the airport with plenty of time. For more information, click here.
Can I use VOIP applications such as Skype on board? : Swoop
Swoop Getaways and partner bookings Travel insurance. Can I use voice over internet protocol (VoIP) applications such as Skype, FaceTime or WhatsApp while connect to onboard Wi-Fi? No, there is limited bandwidth available to the aircraft while at cruising altitude, so VoIP applications are blocked. Did you find it helpful? ...