Learn practical tips to avoid dead air time in customer service calls, with example phrases to ensure a smoother, more engaging conversations.

Most such calls are generated by a cold call telemarketing operation's dialer software, which makes many calls automatically and sometimes does not have an agent immediately available …

Apr 11, 2023 · Dead air time is a period of silence during an interaction, where the customer is left waiting while the agent looks for information, deals with a slow system, or thinks of what to say …

Oct 11, 2022 · What is Dead Air? Dead air are the long moments of silence during a call and can be caused for many reasons; maybe the call center agent needs to find more information, …

Jan 21, 2025 · Dead air is the unproductive silence on a call when neither the agent nor the customer speaks. It may happen for a few seconds or even longer, creating discomfort for the …

Jul 3, 2022 · The customer and the call center agent find dead air uncomfortable in their conversation. It is always essential to look for some practical solutions to help reduce dead air, …

Nov 14, 2024 · Dead air in call centers might seem like a minor issue, but its impact on customer experience and agent confidence can be significant. Addressing silence air requires effective …

Dec 14, 2023 · Strategies like impactful planning and preparation, effective communication, and using relevant online call center services can reduce dead air. With the help of such a …

Jan 30, 2025 · Dead air moments in customer service can lead to frustration and lost trust. Learn how to eliminate these silences and keep customer interactions seamless and engaging. Ever …

One of the more common problems when making and receiving VoIP calls is when a call connects, but one or both parties hear no audio, also known as “dead air.” When determining …