Nov 23, 2024 · ISO 20000 standard valorizira integraciju i provedbu koordinirane IT usluge procesa upravljanja te osigurava stalnu kontrolu, veću učinkovitost i mogućnost za kontinuirano usavršavanje, za što je nužna usklađenost osoblja, operativnih timova, procedura, servisne podrške i isporuke usluga.

By upgrading the controls of ISO/IEC 20000 service management systems, we have ensured that our IT services are efficient and resilient, while fulfilling the agreed conditions and achieving value for customers, users and organization.

ISO/IEC 20000-2:2019 provides guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1:2018.

May 9, 2018 · ISO 20000 and ISO 27001 have many common elements, but there are differences. ISO 20000 is service-based. ISO 27001 is risk management-based – it has risk management at its core. ISO 20000 considers risks as one of the building elements of the IT service management i.e. adding more aspects on top of the service.

This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.

Mar 25, 2020 · The primary changes from the second edition (ISO/IEC 20000-2:2012) are updates to align with ISO/IEC 20000-1:2018 as well as improved clarity and consistency of guidelines.

Sep 5, 2019 · Learn about the main requirements of the ISO 20000:2018 revision, such as clauses related to Leadership, Planning, Improvement, and more.

ISO/IEC 20000 is an international standard for service management. The first edition of ISO/IEC 20000-1 was published in 2005 based on BS 15000. The second edition was published in April 2011 and the third edition in September 2018. ISO/IEC 20000 is a series of standards and technical reports.

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ISO/IEC 20000 is the first internationally recognized standard for an IT Service Management System (ITSMS). It’s split into two parts: ISO/IEC 20000-1 outlines the minimum requirements and ISO/IEC 20000-2 which provides additional guidance to help you with implementation.