At Afiniti, our CX AI solutions (eXperienceAI™ suite and Afiniti Inside™) are responsibly designed to leverage AI, data and cloud infrastructure to improve the productivity of customer …

Afiniti is a leading provider of artificial intelligence that helps enterprises develop better relationships with their customers. Afiniti uses patented artificial intelligence technology to pair …

eXperienceAI is the Afiniti product suite build to optimise for happiers customers and incremental revenue. Find out which optimisation solution fits your needs.

Sep 27, 2023 · Afiniti Commended by Frost & Sullivan for its Vision of Using AI to Strategically Match Customers with Service Agents in Contact Centers

Nov 15, 2021 · Afiniti’s EBP artificial intelligence discovers historical patterns of behavior that allow for optimal pairings of customers and agents. With Genesys and Afiniti, companies will …

Sep 12, 2022 · Afiniti’s AI analyzes historical data to identify subtle customer and agent behavioral patterns. By combining this information with real-time agent availability and …

The Afiniti Inside suite is our CX AI infrastructure solution which provides our strategic partners with a new paradigm for building market-leading customer engagement platforms.

Washington, DC, December 9, 2024 – Afiniti, Ltd., a global customer experience and artificial intelligence provider, announced today that it has successfully completed its recapitalization …

Together we can transform your business. Explore the industries where Afiniti delivers measurably better business outcomes for some of the largest enterprises.

eXperienceAI+ simplifies optimizing sales metrics with user-friendly, no-code tools that mimic Afiniti’s data scientists’ workflows. It incorporates data preparation and advanced AI model …