MDS changes are coming in October and AHT wants to help you prepare by collaborating with the team at MDS Consultants. The expert education team at MDS Consultants are offering 9 “Countdown to MDS2023” webinars to help your staff prepare for the changes coming.

Reducing Average Handling Time (AHT) is a key focus for many contact centres, as it helps improve efficiency while maintaining excellent customer service. That’s why we asked our Call Centre Helper reader panel for their advice on reducing Average Handling Time …

Discover average handle time (AHT) and how it impacts customer service efficiency. Learn how to reduce AHT and improve customer satisfaction.

Mar 22, 2025 · AHT, or Average Handle Time, refers to the average duration an agent or representative takes to handle a customer interaction. This includes the time spent on the call, hold time, and after-call work (ACW).

Oct 3, 2024 · Average Handle Time (AHT) is a critical metric in customer service and call centers, representing the average duration taken to handle a call or transaction. It's a key performance indicator (KPI) for assessing the efficiency and effectiveness of customer service operations.

Oct 29, 2024 · Average handling time refers to the average time it takes for a customer service representative to handle a call or chat interaction from start to finish. It includes the time spent talking to the customer, putting the customer on hold, and completing any necessary after-call work. AHT formula.

Average Handle Time (AHT) refers to the average duration of customer interactions, including talk time, hold time, and after-call work, and is a critical metric for assessing operational efficiency and customer satisfaction.

Apr 15, 2020 · Average handle time (AHT) measures the average duration of time it takes for an agent to resolve a service call from beginning to end. This includes hold-times, actual conversations with customers, and any necessary follow-ups.

Oct 25, 2024 · Average handle time (AHT) is a core metric that helps contact centers understand how long it takes to handle a customer interaction from start to finish. It includes talk time, hold time, and the after-call work (ACW) that contact center agents complete once a conversation ends. The formula for calculating average handle time is as follows: