May 3, 2022 · If your speed is 200 Mbps down and 10 Mbps up, that is actually our base tier and that is why the download speed was doubled without additional cost. In almost all markets we also have Ultra which would increase download to 400 Mbps and upload to 20 and Gig service which is 940 down and 35 up.

Mar 25, 2022 · We are a new Spectrum fiber/TV customer with a new Spectrum Wi-Fi 6 router. I use that router as internet gateway for my existing 5 year old Netgear Nighthawk R7000 router which manages most wired and wifi connections. Our tested fiber internet speed is 400+ Mbps.

Nov 7, 2022 · 2 Computers on Ethernet Connection to Router both loose speed at the same time. First 2 months of new service consistently getting at least 300 Mbps.

Sep 24, 2024 · I received a postcard from Spectrum saying I need to update my modem, based on my account information. What is the fastest way to obtain the new modem?

This original post has been archived. For internet troubleshooting, please see Why is my Spectrum Internet intermittent, slow or drops?

Mar 26, 2024 · I have been getting usually around 20 ping in any game i play and also download games at 900ish Mbs but all of a sudden my internet has been getting 50-60 ping and my download speed is getting capped at 450.

Aug 17, 2024 · Is it possible to have a replacement router and modem sent to me and I can ship the old ones back? I have been losing my connection a lot lately even being had wired for work and gaming..

We put together this post to outline troubleshooting steps to resolve internet issues including intermittent and slow speeds as well as details to include when asking the Community for assistance. This post is closed to comments, if you need assistance, please Ask a Question.

Sep 28, 2020 · Here is a list of modems authorized for use. The list is updated regularly. Authorized Modems to Use on the Spectrum Network

May 24, 2022 · As noted, I am subscribed for 200 Mbps and I get in excess of that if I connect the modem directly to my PC's NIC which is rated at 1000 Mbps. It is only when I connect to the WAN port of my router, also rated at 1000 Mbps, that the modem Ethernet port drops to …