SAP Endorsed Apps are premium certified by SAP with added security, in-depth testing, and measurements against benchmark results. Legion's AI-powered WFM Platform combines deep data science and ...

Microsoft has pledged £150,000 of funding toward digital infrastructure for Kallabot, an AI-powered call centre concept from ...

A Whole Foods customer in Denver, Colorado bit into fried chicken, discovered that it was raw, leading to a viral Reddit post ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

TCN, a leading provider of cloud-based contact center solutions, today announced its 5th Annual C3 User Group Conference on April 7 – 9, 2025, at the stunning new Black Desert Resort in Southern Utah.

Have you ever paused to think about what happens in a single minute inside a data center? If not, let me spell it out for you—because in just 60 seconds, the ba ...

Charter Communications, which does business as Spectrum, plans to close an Akron residential inbound sales call center and lay off 259 workers there.

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

Thank you for standing by and welcome to American Airlines Group's Fourth Quarter and Full-Year 2024 Earnings Conference Call. At this time all participants are in a listen-only mode. After the ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

"Let us do our jobs," Demchak, who has served as chairman and CEO of the Pittsburgh-based PNC Financial Services Group since April 2014, said Thursday on a conference call with analysts. "The banking ...

TAUNTON – Everything about the space known as The Center on Main, which officially opened in downtown Taunton in December, is about welcoming everyone in the community. From the cushy sofas ...