SAN JOSE, Calif., Feb. 5, 2025 /PRNewswire/ -- Cisco (NASDAQ: CSCO) has scheduled a conference call for Wednesday, Feb 12, ...

SightMD New Jersey is proud to announce the addition of advanced bladeless LASIK eye surgery at their Toms River Surgical Center. This cutting-edge technology enhances precision and safety, providing ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

SAP Endorsed Apps are premium certified by SAP with added security, in-depth testing, and measurements against benchmark results. Legion's AI-powered WFM Platform combines deep data science and ...

A Whole Foods customer in Denver, Colorado bit into fried chicken, discovered that it was raw, leading to a viral Reddit post ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

TCN, a leading provider of cloud-based contact center solutions, today announced its 5th Annual C3 User Group Conference on April 7 – 9, 2025, at the stunning new Black Desert Resort in Southern Utah.

Charter Communications, which does business as Spectrum, plans to close an Akron residential inbound sales call center and lay off 259 workers there.

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...