TCN, a leading provider of cloud-based contact center solutions, today announced its 5th Annual C3 User Group Conference on April 7 – 9, 2025, at the stunning new Black Desert Resort in Southern Utah.

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

Charter Communications, which does business as Spectrum, plans to close an Akron residential inbound sales call center and lay off 259 workers there.

QGenda, a leading provider of workforce management solutions, today released a new report that reveals a critical gap in healthcare digital transformation strategies. The QGenda "State of Healthcare ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

A Whole Foods customer in Denver, Colorado bit into fried chicken, discovered that it was raw, leading to a viral Reddit post ...

HCA Healthcare reported solid revenue growth in Q4, but faced challenges, missing its earnings per share estimates due to ...

SuccessKPI is listed among the leaders of Frost & Sullivan's Frost Radartm: Workforce Engagement Management (WEM) 2024 for the second consecutive year.  WEM tools, powered by artificial intelligence ...

Mersey Care developed a dedicated 24/7 urgent mental health Crisis Helpline via their contact centre with Calabrio ...

Traditional workforce development models often fail because they don't address personal barriers to success, such as housing, transportation and ...