The Triad's three largest banks continue to rank near the bottom for customer satisfaction, according to a study released in ...

Omnichannel eyewear retailer Lenskart has initiated talks with bankers to pitch for an IPO worth $750 Mn-$1 Bn.

You make the deal on the car of your dreams, you sign the papers, you are about to get the keys and drive away, but there is ...

This is the sixth year that I’ve compiled a set of customer experience-related predictions for the coming year. For each article, I gather together a set of predictions that have been sent to me ...

The city will have another iconic facility, Lenskart eyewear manufacturing unit, which apart from bringing an investment of Rs 1,500 crore to the state, will also provide employment to 2,100 people.

Capgemini found that customer satisfaction with Gen AI technology has decreased year-over-year, dipping from 41% in 2023 to ...

100. Lenskart sends an eye check-up van and a certified optometrist with the new-age equipment to the door step of the customer, for an eye exam. The van is also equipped 200-250 pairs of eyeglasses ...

Virtual reality helps train customer service teams better by simulating real customer interactions, leading to more confident ...

“Lenskart is an impressive enterprise and Bansal has built a global business out of it,” said one of the jury members. In FY24, Lenskart’s revenue surged 45% to `5,500 crore, while losses narrowed to ...