In an era where data reigns supreme, understanding team performance has never been more critical. This article draws on the expertise of industry leaders to ...

The rise of remote work kicked up big demand for tools that allow bosses to keep tabs on employees, monitoring everything ...

There’s also automated software and handheld package scanners used to track employee performance inside the warehouse, so the company knows when staffers are working or doing something else.

Insightful has unveiled new details about its quality assurance for call centers software that enables data-rich, systematic QA NEW YORK CITY, NEW YORK / ACCESS ...