Report: HP Customer Service Deliberately Hit Consumers with Mandatory 15‑Minute Waits
HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a timely fashion.' ...
Hosted on MSN12h
HP ditches 15-minute wait time policy due to 'feedback'
It woz The Reg wot won it ... or maybe just common sense prevailed among management HP Inc today abruptly ditched the ...
HP forced customers to wait 15 minutes for tech support - on purpose - backpedaled after backlash
The Register reports that HP intentionally forced customers to wait 15 minutes when trying to reach tech support. The "minimum" wait time idea mentioned in an ...
PC Tablet19h
HP Briefly Implements 15-Minute Customer Service Hold, Quickly Reverses Course After Backlash
HP faced swift backlash after briefly implementing a 15-minute hold time for customer service. The company quickly reversed the decision following widespread criticism.
tom's Hardware on MSN22h
HP intentionally made customers hold for 15 minutes for telephone customer service, then quickly canceled it due to backlash
After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...