1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Feb 3 (Reuters) - (This Feb. 3 story has been refiled to change the image, with no changes ... in people-facing roles and link executive compensation to customer satisfaction as part of sweeping ...

By Sriparna Roy (Reuters) - U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

OpenAI has announced new ChatGPT features for WhatsApp, adding support for image uploads and voice message inputs through the WhatsApp chatbot. Now users will be allowed to talk to ChatGPT using ...

The American Bar Association (ABA) released a statement reaffirming its support for the rule of law Monday following a series of controversial executive orders from US President Donald Trump which ...

Support for openly transgender men and women ... He has since signed several executive orders cracking down on gender ideology in the federal government and military. One of the orders ...

“In conjunction with our Joint Service partners ... emergency this week soon after taking office and also signed an executive order directing NORTHCOM to come up with detailed plans for border ...

President Donald Trump is expected to sign two new executive orders banning transgender ... trans-identifying medical standards for military service and to rescind guidance inconsistent with ...

By David Yaffe-Bellany President Trump on Thursday issued an executive order to support the growth of the cryptocurrency industry, calling for a new plan to regulate a business in which he has ...