Learn how Revenue Operations leaders are building a financially valid business case to justify the change management, ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...

The post-purchase journey greatly matters. For starters, returning customers, as outlined above, have up to a 60% propensity to make a purchase, as opposed to just 20% for newcomers. What’s more, data ...

Gorgias’s version of templates, called Macros, includes variables that automatically populate each customer’s unique information (like names, order numbers, shipping information, and more). This means ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Below, we’ve put together a series of templates that you can implement for different angry customer situations. Thank you for reaching out and letting us know about your experience with us. This is ...

and ultimately uncover hidden insights in today’s complex consumer journey. The platform enhancements allow businesses to bridge the widening brand perception gap by collecting data from diverse ...

Journey Beyond, in partnership with Tourism NT, has launched “The Ghan Experience” which invites travellers to transport themselves to the Northern Territory. The new activation is being ...