A new chatbot would answer questions from student borrowers. The idea comes from staffers with ties to the tech industry as ...

While many cloud call-center providers build customer relations ... The starter level is free to use for unlimited agents, with the only cost being call charges. There are paid versions available ...

Q4 2024 Earnings Call Transcript February 13, 2025 Operator: Ladies and gentlemen, thank you for standing by. My name is ...

President Donald Trump has said his administration is targeting dangerous criminals, but attorneys working with those ...

Using one word, how would you describe the Medicare health insurance landscape in the U.S.? Dizzying? Maybe. Overwhelming?

"Criminals will no longer be able to hide in America's schools and churches to avoid arrest," the U.S. Department of Homeland ...

The arrest of two Cebuano BPO executives in the US in December lifts the lid on a ‘shadow industry in the Philippines’ ...

That’s one area where CivicReach aims to make a difference — using on-demand voice AI agents that enable a call center to answer ... re excited to serve as many languages with intentionality ...

Why it matters: According to the California Immigrant Data Portal, in 2021, 20% of minors in the state — around 1.8 million ...

Under pressure from Trump, the Sheinbaum administration is demanding that the United States combat the firepower of the ...

Nowadays, businesses can choose whether to outsource their call center to an outsourcing company, keep it on-premises, or manage it remotely (think: virtual offices), allowing agents to work from ...

Artificial intelligence researchers call ... data centers. The Age of A.I. DeepSeek, a Chinese start-up, built one of the most powerful A.I. systems using far fewer computer chips than many ...