David of CloneOps discusses the advantages of using the new CloneOps AI voice agent, developed using years of industry ...
A new study by CMP Research, a market intelligence firm for the customer management industry, suggests many call center workers are at the end of their rope. It says reducing agent burnout is one ...
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
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