The New York City civil service exam schedule is open for February, and some jobs pay more than others. The application ...

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Julian Champagnie sat courtside, his hair the most discernible feature from behind, and took in a scene he'd grown heavily ...

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As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

IVR lets you send incoming calls to the right call center agents. In addition, you get local and toll-free numbers or if you prefer, you can port your existing phone numbers. There’s also an ...

G upshup, a global conversational AI platform announced the launch of its AI Agent Library last week. AI Agent Library is a ...

That doesn't mean we can't call our shot, however. Here's a look at where we predict some of the top free agents will land. Higgins returning to Cincinnati feels like a long shot given the team's ...