SAP Endorsed Apps are premium certified by SAP with added security, in-depth testing, and measurements against benchmark results. Legion's AI-powered WFM Platform combines deep data science and ...

Microsoft has pledged £150,000 of funding toward digital infrastructure for Kallabot, an AI-powered call centre concept from ...

A Whole Foods customer in Denver, Colorado bit into fried chicken, discovered that it was raw, leading to a viral Reddit post ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

TCN, a leading provider of cloud-based contact center solutions, today announced its 5th Annual C3 User Group Conference on April 7 – 9, 2025, at the stunning new Black Desert Resort in Southern Utah.

Have you ever paused to think about what happens in a single minute inside a data center? If not, let me spell it out for you—because in just 60 seconds, the ba ...

Charter Communications, which does business as Spectrum, plans to close an Akron residential inbound sales call center and lay off 259 workers there.

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...