PureCloud is a multi-tenant, enterprise-grade cloud system based on ... It was reported that Genesys was in talks to acquire Avaya’s contact center business for around $4 billion earlier this ...

Genesys Contact Center is a platform that can integrate with multiple PBX/IP telephony environments. It allows to manage the entire life cycle of any customer interaction handled by the customer ...

it will maintain its existing contact center partnerships with Five9, Genesys, NICE inContact, Talkdesk, and Twilio. Zoom Video Communications is rolling out its first homegrown cloud contact ...

a global leader in cloud-based communications (unified communications, contact center, and collaboration solutions), is pleased to announce the successful acquisition of Genesys-led, CCaaS (Contact ...