With employee experience inevitably having a knock-on effect on customer experience, businesses should be gearing up for a new era of the digital workplace ... To design a solid employee ...

"Teams in the Digital Workplace: Technology's Role for Communication, Collaboration, and Performance." Harvard Business School Working Paper, No. 23-079, June 2023. (Accepted by Small Group Research.

The stakes extend beyond productivity metrics — they touch on fundamental questions of workplace equity, employee well-being, and organizational resilience in an era where physical presence is ...