Customer centricity is a way of doing business that places customers at the center of every key function, ... This includes everything from website UI/UX design to customer service, ...

** Centricity Practice Solution 10 (certification #CC-1112-704359-2) was certified as being substantially equivalent to Centricity Practice Solution version 9.5, which was certified on October 28 ...

Customer-centricity is like a Jenga game. Your target audience is the foundation, the bottom few layers. If these layers aren’t solid and thoughtfully built then the tower is likely to fall.

Managers and leaders setting examples improve customer-centricity. In my past 24 years, I have had the privilege of working in various roles, including cross-functional and leadership positions.

Listen in as this episode’s guest, Scott Romesser, GoTo’s Chief Customer Officer, provides actionable insights on how a relentless focus on the customer can help you survive and thrive.

The purpose of customer-centricity is to find out what customers like and don't like, and to tailor products and services to better fulfill those needs and eliminate sources of irritation.