The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

The holiday hasn’t been celebrated on Washington’s actual birthday of Feb. 22, or any other president’s birthday, for more than 50 years. Presidents Day became the popular name after the holiday was ...

Brett Arends is an award-winning financial writer with many years experience writing about markets, economics and personal finance. He has received an individual award from the Society of American ...

One exciting and fast-emerging technology stands out as business leaders look for new ways to drive innovation: AI agents.

A new chatbot would answer questions from student borrowers. The idea comes from staffers with ties to the tech industry as ...

Using one word, how would you describe the Medicare health insurance landscape in the U.S.? Dizzying? Maybe. Overwhelming?

"Criminals will no longer be able to hide in America's schools and churches to avoid arrest," the U.S. Department of Homeland Security said in a statement. "The Trump administration will not tie the ...

The arrest of two Cebuano BPO executives in the US in December lifts the lid on a ‘shadow industry in the Philippines’ ...

President Donald Trump has said his administration is targeting dangerous criminals, but attorneys working with those ...

Don't give out personal information if you didn't initiate the call. Callers who have received a suspicious telephone call can report it by contacting the Canadian Anti-Fraud Centre. The Public Health ...

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...