Analyst-backed Strategies: Drive business growth with game-changing CX AI insights Analyst-Backed Strategies: 10 CX AI Insights for Executive Decision-Makers Analyst-backed Strategies: Drive business ...

In Part 1 of this series, we provided a short discussion of how generative AI works and how LLMs are trained. In this article (Part 2), we review the capabilities of the AI assistants offered by Zoom, ...

Dynamics 365, Microsoft Edge, and Azure all got updates to boost multi-person collaboration. A contributor called it last month and we’re confirming it with our own year in review – this is the year ...

As the world races into an era defined by digital transformation and unprecedented technological advancement, the convergence of AI interactions and automation signifies a transformative shift in ...

TechTarget and Informa Tech’s Digital Business Combine.TechTarget and Informa No Jitter asked Derek Top, Principal Analyst & Research Director, Opus Research for his thoughts on a few questions ...

As Senior Director for CXone Product & Competitive Marketing at NICE, Laura Bassett leads a comprehensive go-to-market strategy for current and next-generation solutions with a team of product ...

Zoom held its annual Zoomtopia event October 3-4, 2023, and announced a slew of products and updates. Our coverage includes: In addition, Snom Americas introduced the Snom M500, a DECT phone system ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: DRUID AI’s launch of DRUID Conductor, ...

Dave Michels is a Principal Analyst at TalkingPointz. His unique perspective on unified communications comes from a career involving telecommunications and IT, including leadership positions in ...

Adam is a Senior Product Manager at Local Measure, focusing on the Agent experience within the company's contact center solution. A large part of his work involves using generative AI to assist Agents ...

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Brent Kelly is a principal analyst for unified communication and collaboration within Omdia’s Digital Workplace team. Since 1998, Brent has been the principal analyst at KelCor, Inc., where he ...