Starbucks and Booths have recently highlighted that convenience doesn't necessarily mean a good experience for customers. To ...

US – Survey research platform SurveyMonkey has updated its system to allow users to collect responses via messaging app ...

UK – Streaming subscriptions plateaued in the third quarter of 2024, with 68.8% of the UK having access to a subscription ...

Market intelligence agency Mintel has partnered with consumer insights company Snoop to provide Mintel with access to ...

US – The Advertising Research Foundation (ARF) has appointed Kantar’s Anita Watkins to its board of trustees. Watkins is chief solution leader for Kantar North America’s innovation, creative and ...

UK – Media advisory firm MediaSense has acquired creative and media advisory specialist R3 to grow its geographic footprint ...

UK – Reputation analysis and strategic insights business Echo has appointed Winnie De’Ath to its independent client advisory ...

The International School for Government at King’s College London has appointed Professor Michael Sanders as director, ...

UK – Data collaboration platform LiveRamp has partnered with commerce media company Criteo on the use of data to inform ...

UK – Net revenue at advertising firm S4 Capital is down 15.2% in the third quarter of 2024 compared with the same period the ...

Brands and organisations developing sustainability communications should ensure they are not normalising negative behaviours, ...

It is only via a combination of tools and techniques that we can hope to create fulfilling customer experiences, warns Oscar ...