Customer reviews and ratings have become a pivotal factor in purchasing decisions, but how much do consumers really trust ...

Is Net Promoter Score still relevant? How can you transfer insights and data into meaningful actions? How do you hire the right people to meet your KPIs and success metrics?

Shep Hyken, CSP, CPAE is a speaker and author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in ...

Top Stories Fed holds rates steady, warns inflation may rise due to tariffs. Read More Ford races against time to transport ...

In this episode, host Mike Miller chats with Shep Hyken, the St. Louis–based bestselling author, podcaster, and keynote speaker who helps organizations around the world learn and implement best ...

Shep Hyken, the St. Louis–based bestselling author, podcaster, and keynote speaker, helps organizations around the world learn and implement best practices for serving people in a variety of ...

The experience is delivered by the employees” ….. Shep Hyken Last week, I highlighted a series of concerns currently being expressed among some bank staff working in the digital banking era.

Shep Hyken is a world-renowned customer service and CX expert, award-winning keynote speaker, researcher, and New York Times and Wall Street Journal bestselling author of eight books. Hyken helps ...