When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

The IT Service Desk is here to help students, faculty, and staff with any technology issues. It's a great first stop for assistance with computer problems, network access, or account management. We ...

It plans to incorporate gen AI in Erica for coding assistance and report synthesis. Bank of America said that its use of artificial intelligence (AI) and machine learning has improved tech and ...

He has called the Service Desk home since 2012, where he has been committed to providing equitable and community-oriented support for our campus technologies and services. In addition, Long holds a ...

Join Our Team as a Service Desk Agent – Be the Hero of IT Support! Are you passionate about technology and love helping people solve their IT challenges? As a Service Desk Agent, you’ll be the first ...