Babak Taheri, Ph.D., published research looking at how the hospitality industry can use service design to market to an aging customer base.

Karmarkar, Uday S., and Uma R. Karmarkar. "Customer Experience and Service Design." Chap. 7 in Managing Consumer Services: Factory or Theater? edited by Enzo Baglieri and Uday Karmarkar, 109–130.

The Civic Service Design graduate minor is offered through Parsons School of Design. The Civic Service Design minor draws upon a practice and subfield of research and theory that connect to design, ...

Methods from studio practice such as ideation, ethnographic research, prototyping, and service design are used to devise approaches to business and social innovation in global contexts. You gain ...

Grounded in the principles of universal design, human factors explorations advance prototype research to create healing types of architecture and interior environments while enacting global citizenry ...