Sometimes, the best way to empathize is by recognizing how much emotional work they’ve had to do. By saying, “That must have ...

This is the gold-standard apology—the Rolls-Royce or Dom Pérignon of saying sorry. “It’s the kind we all hope to give and receive,” Nuru says. For example: “I know I've hurt you ...

Trust me, you’ll thank me later. We all make mistakes and saying sorry when it’s due is a sign of maturity. However, there’s a fine line between being apologetic and being overly apologetic.